Details

  • Status Open
  • Date(s) May 25, 2017
  • Time8:30 AM - 12:45 PM
  • Location Charlotte AHEC
  • RoomClassroom 17/18

Fees

  • $130.00 Registration May 18. Breakfast Provided

Credits

  • 0.40CEU
  • 4.00ACHE Qualified Education
  • 4.00Contact Hours

Front Office Super Star: Handling Those Challenging Situations

*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Front Office staff, administrative assistants, receptionists, registrars, medical assistants, support staff, or anyone interested in learning more about how to provide the exceptional customer experience.

Description

A patient or family member shows up at your front desk or calls on the phone upset, frustrated, angry, overwhelmed, or demanding. How do you handle the situation? Front office staff members are often placed in situations where they are face-to-face with patients, family members or providers who are not at their best. Yet, they are asked to be at their best and create a warm, caring, patient-focused environment. This workshop will give you the tools necessary to navigate emotional and challenging situations and to make you more confident and skilled, in addressing these situations with less stress and more effective outcomes for everyone.

Speaker
Shirley Wulf, CPC, ACC

Objectives

  • Identify common challenging patient behaviors
  • Discover 5 steps to effectively handle challenging situations in a caring way
  • Recognize the value of using positive language
  • Develop and practice messages to effectively navigate challenging situations on the job

Contact

Sessions

Session Details

Front Office Super Star: Handling Those Challenging Situations

  • Status Open
  • Presenter(s) Shirley Wulf, CPC, ACC
  • Date(s) May 25, 2017
  • Time8:30 AM - 12:45 PM
  • Check-In Time 8:00 AM
  • Credit 0.40 - CEU
    4.00 - Contact Hours
    4.00 - ACHE Qualified Education
  • Location Charlotte AHEC
  • Room Classroom 17/18
Date/Time Title Details
May 25, 2017
8:30 AM - 12:45 PM
Open Front Office Super Star: Handling Those Challenging Situations
We're powered by Podio - a new type of web-based collaboration software where sharing, communicating and getting work done takes place in one online platform - fully customizable through the unique ability to create your own apps.